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  • 2022-06-04
    What is the main purpose of this message
    A: To inform a customer about a problem
    B: To report a shipping delay
    C: To confirm the contents of a delivery
    D: To advise a customer on a discount option
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    举一反三

    • What is the main purpose of the report?
    • What is the writer’s main purpose?. A: To amuse the reader. B: To inform the reader about Laurel and Hardy. C: To express his opinion about Laurel and Hardy.
    • What is not the proper way to inquire customer about their stay?
    • What is the reasonable response to the customer's question "May I try it on?" A: 10% discount B: Sure
    • What is correct about the impact of customer engagement on the service system? A: The higher the customer engagement is, the less the customer's influence on the service is. B: The higher the customer engagement is, the more controllable the service system is. C: The higher the customer engagement is, the lower the service efficiency is. D: The higher the customer engagement is, the higher the customer satisfaction is.

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