How to you offer wake-up call service for guests?
a) Be sure to get the guest’s room number (most important), name, and wake-up time.b) Confirm all information, keep a record of the guest’s demands, and wish the guest a good night.c) Wake the guest up on time the next morning. If the guest’s voice still sounds sleepy, call the guest again after several minutes to ensure that he has gotten up.
举一反三
- Do you offer a wake-up call service for guests A: Making a reservation in a hotel. B: Checking in at a hotel. C: Checking out
- How do you offer photocopying service to guests?
- Hotel Receptionist: Front desk. Can I help you Guest: This is Mr. Burton in 120______ A: Would you please call me at 6:00 in the morning B: Wake me up at six, will you C: How can I wake up in the morning D: Can I get a wake-up call, please
- I wonder if your hotel has a wake up call service
- When providing wake-up call service, you justg need to ask for the room number.
内容
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A guest can get wake up call service from all the departments of the hotel.
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How does the guest order a wake-up call?
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So we didn't want to_______ . A: wake you up B: wake up you C: wake up
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I will _______ the wake-up call for all of you at 7:30. A: set off B: set on C: set up D: set down
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Wake-up call service is usually provided by the ___department. A: Guest Service Center B: F&B C: Finance D: Engineering