A: I really hope you can come up with a solution that will meet my approval.
B: We ask for the immediate replacement/ repair of the damaged goods.
C: We ask the full refund for the damaged ones.
D: We’d like to replace all 15 sets as soon as possible.
举一反三
- Which of the following would best refuse a customer claim? A: We are sorry that we cannot give you a full refund for your DVD player. B: Because you damaged the DVD player by trying to repair it yourself, we are unable to give you a full refund. C: The damage to your DVD player is not covered by the warranty, as explained in the enclosed copy of the warranty that came with your DVD player. D: Although a full refund cannot be issued, we would be happy to repair your DVD player for a nominal fee.
- i hope you can come again.i really hope that we'll have more opportunities to meet each other.
- Fill in the blanks with the following expressions. As soon as we can supply you with the goods you required, we will inform you ________.
- When we receive the goods you return to us, you ______ a full refund within 15 days.
- If the claim is justified, which of the following sentences can used to reply to your customers?________ A: We have decided to compensate you with a payment of 5%of the total value. B: After making a thorough investigation,we have decided to accept your claim and to compensate you for the full sum involved. C: In view of our friendly business relations,we will accept your claim. D: There are no grounds for this claim so I'm sorry to say we can't accept your claim against us.
内容
- 0
A: Can you come down a little for this watch B: ______ A: Yes, we would like to do so. B: Sorry, but we go strictly by the price tag. C: No, but you may try again. D: Sure, we"ll come to the first floor as soon as possible.
- 1
You can ask for a full refund as it is still ______ warranty.
- 2
When customers want to get the laundry back as soon as possible, we can give suggestions like this: would you like express service?
- 3
希望贵方尽快报价。 A: The offer should be made by you as soon as possible. B: We hope that you can make the offer as soon as possible. C: You are supposed to make an offer as soon as possible. D: It's hoped that the offer is made as soon as possible.
- 4
A:How long can I keep the book B:______ A: Yes, we would like to do so. B: Sorry, but we go strictly by the price tag. C: No, but you may try again. D: Sure. We’ll come to the first floor as soon as possible.