Customer insight is the in-depth knowledge of your customers, based on their buying behaviours, their experiences with your brand, their beliefs or needs
举一反三
- It is a multi-view of your customers obtained from a strategic analysis of both ______ and _______ data of customer behaviours
- What should you NOT do during the customer discovery phase of customer development? A: Get out of the building to meet with customers B: Observe the customers to determine their pain or problem C: Show the customers a prototype of your new product D: Ask customers questions to better understand their pain E: Listening with your eyes
- 3. Can you tell us a little about your customers’ _____ and their buying habits? ?xml:namespace>
- What are the right manners in a business reception? A: Fix your eyes on the customer all the time. B: Keep your eyes on the customers for 1 to 2 seconds and then look away. C: Hold the customers hands tightly for long to show your warmth. D: Arrive at the airport before customers’ arrival time.
- You may succeed in selling a product when your customer ________________. A: feels he needs your product B: thinks your product is cheap C: likes you D: is comfortably seated