举一反三
- When the waiter take the wine service, the wine is served with label facing to the waiter.
- What do you ask so as to see whether the guest needs some more help?
- Always please the guest who orders the wine to taste the wine,then pour the wine follow the rule of "Lady first".
- Which of the following sentences is true of meals A: Meals can be served in your room but you have to pay additional money. B: Meals can be served any time as you wish. C: Meals are refreshed and served in rooms between 10:00 a.m. and 11: 00p.m.. D: Meals can be served together with tea, coffee, cakes and so on.
- You should explain to the guest patiently and offer an alternative if the time or date the guest need is not available.
内容
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中国大学MOOC: The British value punctuality, so be on time at any time.
- 1
Request the guest ________by a certain time and date.
- 2
Occupancy Rate is the ratio of guest room sold to guest rooms sold available for sale in a given time period．（ ）
- 3
The seat of honor, reserved for the master of the banquet or the guest with highest status, is the one in the center facing ________.
- 4
Which of the following are included in the duties for a typical clerk at the front desk to check out a guest? A: finding out the guest's name and room number B: ask if the guesthas recently signed any new bills C: print the bill D: present the bill and total to the guest E: answer the questions concerning the bill F: settle the account G: photocopy the pertinent information and see the guest's passort