If a bank estimates the capabilities of its employees who provide customer service prior to implementing a new training program designed to change their method of providing customer service, it is ________.
A: formulating its competitive strategies
B: formulating its corporate strategies
C: conducting an external analysis
D: doing an internal analysis
A: formulating its competitive strategies
B: formulating its corporate strategies
C: conducting an external analysis
D: doing an internal analysis
举一反三
- Group analysis is a effective method to segmentation customer service?
- The first step in initiating competitive marketing strategies is to ________. A: balance customer and competitor orientations B: design broad competitive marketing strategies C: assess long-term organizational objectives D: conduct competitor analysis
- The main content of SWOT Analysis is ( ). A: macro environment analysis B: micro environment analysis C: analysis of company's internal strengths and weaknesses D: analysis of company's internal strengths and weaknesses as well as its external opportunities and threats
- MBO analysis is a technique for evaluating an organization’s internal strengths and weaknesses and its external opportunities and threats.
- The concept ___________ explains the close relationship between providing quality customer service and achieving impressive profits. A: "think local, act local" B: "speed-to-market" C: "service-profit chain" D: "external environment analysis"