The main forms In participatory and interactive speaking and listening involve face to face conversations, seminars, and tutorials.

What are Janet and Kate talking about? A: The amount of work they have to do. B: Ways of studying at Oxford. C: Critical thinking. D: Tutorials.

You're telling customers that you care that they know how to use your product and they can also learn something new by ______. A: tutorials B: gifts C: discount D: cards