Customer Relationship Management
举一反三
- 客户关系管理(Customer Relationship Management,CRM):
- Weaker customer loyalty forces companies to adopt customer relationship management systems.
- Customer relationship management helps manage detailed information about individual customers and maximize customer loyalty.
- CRM的英文全称是指Customer Relationship Management。
- The aim of customer relationship management is to produce high customer ________. A: integrity B: loyalty C: innovation D: liability