off-site complaints refer to complaints that tourists may make
A: face to face
B: in the tourist attractions
C: through phone calls or e-mails
D: to directors
A: face to face
B: in the tourist attractions
C: through phone calls or e-mails
D: to directors
举一反三
- Which is not included in the “Do’s principles” when dealing with complaints A: Stop whatever you are doing and face the tourist. B: Listen to the complaints all the way through. C: Be polite and helpful all the time. D: Be aggressive when listening to tourists’ complaints
- U407 I deal with customers' complaints on the phone and _______ meet them face to face. A: arely B: arely C: merely D: fairly
- They were so far away that I couldn't ____ their face clearly. A: see through B: make up C: see off D: make out
- They are talking _______. A: face to face B: on the phone C: by E-mail
- “LEARN” model is an approach to handle （ ）. A: guest complaints B: luggage C: crisis D: calls