Customer service complaints and sales
moved in opposite directions.
举一反三
- Service representatives are advised to ______ all customer complaints to the customer service center. A: forwards B: forwarding C: forward D: forwarded
- What reason is given for the change A: Declining sales B: Improved security C: Customer complaints D: Leaked passwords
- The<br/>poor customer service of the company resulted ( <br/>) a lot of complaints from customers. A. from A: in B: to C: on
- Which department usually deal with the complaints in company? A: Sale department B: Marketing department C: Customer service D: Accountant
- Any customer complaints received by email should be forwarded ______ to Mr. Williams and no one else in the customer service department. A: (A) solely B: (B) mainly C: (C) nearly D: (D) closely
内容
- 0
Which of the following is not an example of a primary activity?() A: Logistics B: Marketing and sales C: Customer service D: Production
- 1
Which of the following is NOT mentioned in the ad（） A: Branch managers B: Tellers C: Customer Service Reps D: Sales managers
- 2
【单选题】Which of the following is NOT a recognized definition of customer service? A. Customer service as an activity B. Customer service as a theory C. Customer service as performance measures D. Customer service as a philosophy
- 3
Dealing with a customer’s complaints, you should_______________.
- 4
Never view the customer complaints as an unwelcome surprise.