• 2021-04-14
    Kim is following the three-part plan to write a direct claim letter about a problem with her digital communication service bundle. What should she put in her opening? ( )
  • A clear description of the desired action

    内容

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      What is Susan’s job How does Susan’s family feel about her job A: They think the pay is reasonable. B: They have a bad feeling about her job. C: They don’t care what she does at her job. D: They think she should change for another job.

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      What happened when the woman told her husband about the three old men?Her husband.

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      Part II Gap Filling Directions: Listen to the whole passage and fill in the blanks with the words you have heard. 1. In her book, Ms. Chua writes about how she demanded ________ from her daughters. 2. She would insult her daughters if they failed to meet her ________ . 3. Many people have _________ Amy Chua. 4. But she says that was the way her parents ________ her and her three sisters.

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      Which of the following statement is true about writing claim letters? A: A A claim can be made within 60 days after the arrival of the goods. B: B A long letter with much detail of the problem should be written. C: C A claim letter should make a specific request for solutions to the problem. D: D Active voice should be used as much as possible.

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      What happened when the woman told her husband about the three old men?Her husband asked her to ______ them in.