Which of the following is value-added?
A: Designs that meet customer specifications.
B: Delayed distribution to customer.
C: Deceptive or misleading marketing.
D: After-sales customer help that is not valued by customers.
A: Designs that meet customer specifications.
B: Delayed distribution to customer.
C: Deceptive or misleading marketing.
D: After-sales customer help that is not valued by customers.
举一反三
- Which of the following is non-value-added? A: Timely distribution and easy access to customer. B: Clear and truthful marketing. C: Competent and timely after-sales customer help. D: Supplier deliveries that are poor quality or not timely, causing delays in production.
- Which of the following is not an example of a primary activity?() A: Logistics B: Marketing and sales C: Customer service D: Production
- The costs of _______ are much lower than the costs of recruiting new customers. A: customer satisfaction B: customer loyalty C: customer value D: customer retention
- A business can do the following in a customer community except ______. ( ) A: asking for feedback B: marketing products C: addressing customer complaints D: collecting customers’ private information
- Customer equity refers to the total combined customer lifetime value of all of the company's current and potential customers.