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  • 2022-06-04
    What should you NOT do when answering phone calls
    A: Answer The Phone With A Smile On Your Face
    B: Eat & Drink
    C: Speak Clearly
    D: Address The Person By Their Title (Mr. / Ms. / Mrs.)
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    • What is good phone etiquette? ( ) A: ask the person before transferring a call or putting them on hold. B: tell the person you will look into anything you aren't sure about. C: speak clearly and smile as you do D: end by thanking the person for their call.
    • What should you do when you are onthe phone?
    • What behavior should you avoid when you are talking on the phone? A: speak in an appropriate voice B: know how to answer the phone C: talk continuously D: put someone on hold politely
    • When answering the phone, you should not say: “___________.”
    • 青书学堂: (1).  What should you do when you need to answer a phone call during a performance? ( )

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