What is good phone etiquette? （ ）
A: ask the person before transferring a call or putting them on hold.
B: tell the person you will look into anything you aren't sure about.
C: speak clearly and smile as you do
D: end by thanking the person for their call.
A: ask the person before transferring a call or putting them on hold.
B: tell the person you will look into anything you aren't sure about.
C: speak clearly and smile as you do
D: end by thanking the person for their call.
举一反三
- If the call is not for you, what should you NOT do? A: Set the phone down while you get the person. B: Ask the person politely to wait while you get the person asked for. C: Cover the receiver and shout for the other person at the top of your lungs. D: None of the three.
- What should you NOT do when answering phone calls A: Answer The Phone With A Smile On Your Face B: Eat & Drink C: Speak Clearly D: Address The Person By Their Title (Mr. / Ms. / Mrs.)
- Person A: "Hey Jill." Person B: "What's up, Mike?"Person A: "I was wondering if you have any plans for tomorrow night." Person B: "Umm... I don't think I have anything special for tomorrow. Why?"Person A: "Do you want to see Titanic with me?" Person B: "I wanted to see that. Yeah. Let's go."Person A: " ________ " Person B: "How about seven thirty?"Person A: "Sure. I'll meet you at the theatre at seven. A: What time is good for you? B: When is good for you? C: See you then. D: Ok, let’s go.
- If you humiliate ( ) another person, do you make them feel () bad, or () good about themselves? A: bad about themselves B: good about themselves
- In a business call, if the person you want is not in, you should ________.