The quality of service provided to guests in any type of hospitality operation is influenced most by （）and （）.
A: The staff members providing the service
B: The standards of service
C: Guests'expectations for Service
D: The processes they use to provide the service
A: The staff members providing the service
B: The standards of service
C: Guests'expectations for Service
D: The processes they use to provide the service
举一反三
- Generally speaking, hotels will try their best to provide guests with professional service and hospitality.
- Room service is（）in the room. A: to serve meals B: to do service C: to clean up D: to take care of guests
- Sometimes our guests don’t like to go to the restaurant after a day’s trip. Then they can order food by the hotel service booklet over the phone. So there comes ______. A: laundry service B: message service C: food service D: room service
- Which is NOT included in the personal laundry service for the guests:
- Typically, the basic hotel facilities include reception guests, room service, food service, including restaurants in the hotel, and security.