Which should be the first step of check-out service:( ) A: Printing the bill for the guest. B: Asking if the guest has recently signed any new bills. C: Presenting the bill and total to the guest. D: Answering any questions concerning the bill that the guest may have.
Which should be the first step of check-out service:( ) A: Printing the bill for the guest. B: Asking if the guest has recently signed any new bills. C: Presenting the bill and total to the guest. D: Answering any questions concerning the bill that the guest may have.
If a guest compliments something in another person’s home, the Chinese host or hostess will probably give that thing to the guest.
If a guest compliments something in another person’s home, the Chinese host or hostess will probably give that thing to the guest.
Who usually pays for the bill? A: The host. B: The guest. C: The host’s friend. D: The guest’s friend.
Who usually pays for the bill? A: The host. B: The guest. C: The host’s friend. D: The guest’s friend.
In the third paragraph, special ________of the guest should also be mentioned so as to plan effectively for the guest. A: asking B: inquire C: requirements D: reply
In the third paragraph, special ________of the guest should also be mentioned so as to plan effectively for the guest. A: asking B: inquire C: requirements D: reply
请按顺序排列关于处理小投诉的步骤。 A: Tell him when you are going to do it. B: Apologize to the guest. C: Tell him what you are going to do. D: Listen attentively to the guest`s problem and if necessary clarify with the guest so that you understand the exact complaint.
请按顺序排列关于处理小投诉的步骤。 A: Tell him when you are going to do it. B: Apologize to the guest. C: Tell him what you are going to do. D: Listen attentively to the guest`s problem and if necessary clarify with the guest so that you understand the exact complaint.
When the Chinese host says 您一路辛苦了，what does s/he want to express? ( ) A: To show concern and politeness. B: To greet the foreign guest. C: It must be an awkward journey. D: The foreign guest looks tired.
When the Chinese host says 您一路辛苦了，what does s/he want to express? ( ) A: To show concern and politeness. B: To greet the foreign guest. C: It must be an awkward journey. D: The foreign guest looks tired.
The service procedure is begun with the registration of guest.
The service procedure is begun with the registration of guest.
Waiters should not announce the vintage to the guest.
Waiters should not announce the vintage to the guest.
智慧职教: Waiters should announce the （ ） , to the guest.
智慧职教: Waiters should announce the （ ） , to the guest.
His mother criticized him for___________badly towards the guest.
His mother criticized him for___________badly towards the guest.