【单选题】Service environments, also called ____________, relate to the style and appearance of the physical surroundings and other experiential elements encountered by customers at service delivery sites.
A. service planes B. servicescapes C. service boxes D. service vaults
A. service planes B. servicescapes C. service boxes D. service vaults
举一反三
- 【单选题】Which service is not the service in housekeeping department? A. Laundry service B. turn-down service C. morning call service D. luggage service
- 【单选题】Which of the following is NOT a recognized definition of customer service? A. Customer service as an activity B. Customer service as a theory C. Customer service as performance measures D. Customer service as a philosophy
- Which of the following statements are correct？（ ） A: A service usually involves transfer of ownership. B: A physical good is a product. C: A physical good is tangible, a service is intangible. D: A service is a product.
- The United States Postal Service charges for the service of Informed Delivery from the users.
- As for online shopping, customers can also make a ____ (complain) to the service center.