【单选题】Which of the following is NOT a recognized definition of customer service?
A. Customer service as an activity B. Customer service as a theory C. Customer service as performance measures D. Customer service as a philosophy
A. Customer service as an activity B. Customer service as a theory C. Customer service as performance measures D. Customer service as a philosophy
举一反三
- What is correct about the impact of customer engagement on the service system？ A: The higher the customer engagement is, the less the customer's influence on the service is. B: The higher the customer engagement is, the more controllable the service system is. C: The higher the customer engagement is, the lower the service efficiency is. D: The higher the customer engagement is, the higher the customer satisfaction is.
- Service representatives are advised to ______ all customer complaints to the customer service center. A: forwards B: forwarding C: forward D: forwarded
- Customer service complaints and sales
- Which of the following is not an example of a primary activity?() A: Logistics B: Marketing and sales C: Customer service D: Production
- As a good customer , we should work hard to serve, servethe customer with . A: service,heart B: serve, hand C: service, head