A collect call should be paid by one who makes the call.

When making a business call, you don’t need to introduce yourself or explain the reason of your call. （ ）

What can you infer from the beginning of this call: “Hi, Mary. I’m calling to briefly talk to you about our marketing campaign.”? A: This is an informal call. B: This is a formal call. C: This is not the first time they speak to each other. D: This is the first time they speak to each other.

Which one may NOT be the suggestion（） A: Don’t call or answer while driving. B: Park the car and call. C: Talk with passengers. D: Don’t look down to dial the number.

Hi Josh, this is Mary and I'm returning your call. I'll be in the_______ for the nextthree hours, so feel free to call me back any time. My number is_______.

[听力原文]M: There was a phone call for you earlier today.W: Who was it I have been expecting a call from John all day. What does the woman want to know（） A: Who made the phone call. B: What the call was about. C: Who came earlier than he. D: When John called him.

The line is always busy when you are making a phone call. You'd better______. A: [A] dial 0 for the front desk B: call the room staff C: go to the public telephone boxes in the hall

Questions 1--4 Choose the best answer. Why is a wake up call so necessary and urgent A: There are previously uncommon crimes owing to poor education in the community. B: More parents choose to resort to personal ways in their children’s education. C: The author wishes to call more political attention through this wake up call. D: A lot of public schools are closed due to the financial factor.

What is good phone etiquette? （ ） A: ask the person before transferring a call or putting them on hold. B: tell the person you will look into anything you aren't sure about. C: speak clearly and smile as you do D: end by thanking the person for their call.

Shelley is unhappy about the phone call.